Every Napa’s install carries a written 12-month workmanship warranty on the labor, effective from the date of substantial completion (the final walkthrough). The warranty is yours as the homeowner, it transfers to the next buyer if you sell the house within the 12 months, and it’s honored by us, in person, with the same crew that did the install.

What’s covered

Anything attributable to the quality of our installation:

Squeaks in floating floors or nail-down hardwood that develop within 12 months.
Plank lift, gapping, or buckling on properly acclimated, properly installed product.
Lippage on tile floors that develops within 12 months (we use lippage clips on every large-format install — if it shows up later, we fix it).
Grout cracks not attributable to substrate movement.
Transition strip lift or detachment.
Baseboard or quarter-round gaps that open up on us.
Stair tread or riser separation from the underlying tread platform.
Any other workmanship-related failure that traces back to the install crew.

What isn’t covered

Three categories, all of which we’ll talk through on the estimate:

Material defects. Those go to the manufacturer’s warranty, which we’ll register on your behalf and which usually runs 15–50 years on the product itself. We’ll help you file a manufacturer warranty claim at no charge if it comes to that.
Damage from misuse. Standing water for hours (a broken dishwasher line that ran overnight, an AC condensate overflow, hurricane intrusion), pet urine that wasn’t cleaned promptly, dragging furniture across a finished floor without protection, dropping heavy objects — none of those are workmanship issues.
Acts of God and structural movement. Hurricane damage, settlement cracks in concrete slab, structural subfloor failure, lightning strikes — the floor isn’t designed to withstand any of those, and our warranty doesn’t pretend to either.

The Honest Take We’ve had to honor exactly three warranty claims since 2020 — out of 300+ installs. Two were lippage on early tile jobs (fixed by lifting the high tile, re-bedding, and re-grouting); one was a squeak on a floating LVP over an under-prepared subfloor that we should have leveled (we lifted four planks, leveled, replaced underlayment, re-installed). None cost the homeowner a cent.

How to make a claim

Call or email us. That’s it. We’ll come out within 5 business days (often within 2), inspect the issue, and if it’s a workmanship problem we fix it — no paperwork, no run-around, no “sorry, that’s out of scope.” If we determine it’s not a workmanship issue (a manufacturer defect, a homeowner-caused issue, or an act-of-God event), we’ll tell you so clearly, explain why in writing, and quote the repair work separately.

What stays in your job file

Every job we complete leaves the homeowner with the following documentation, which is your warranty trigger:

The signed install agreement showing scope and pricing.
The acclimation log (digital hygrometer readings for the 72-hour pre-install window).
The moisture log (subfloor calcium chloride or in-situ RH probe readings, pre-install).
Pre-install and post-install photos of every room.
The signed final walkthrough form with both installer signatures and homeowner sign-off.
The 12-month workmanship warranty card with start and end dates.
The manufacturer warranty registration confirmation for the product installed.

Keep the file. If anything happens within the 12 months, that’s your proof.

Transfer to next homeowner

If you sell your house during the 12-month warranty window, the warranty transfers to the buyer at closing. They get the unused balance of the 12 months from the original install date. They don’t need to register anything; the documentation in the original homeowner’s job file is enough proof. Just hand them the warranty card at closing.

Beyond 12 months

Most workmanship failures show up in the first 6 months — that’s why the 12-month window is generous. Beyond that, the structural integrity of the install is established. If something does come up between month 13 and month 24, call us anyway. We’ve fixed jobs out-of-warranty before for old clients, on our own dime, because the relationship matters more than the technicality.